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Welcome to St Katherine's Surgery

mumbabyWe hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.

As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.

Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.

Alternatives to A+E - select the right service for you

Health chiefs across Herefordshire are asking people to consider using alternatives to Accident and Emergency units.  There has been a large increase in demand locally, and health leaders are reminding people suffering from minor illness or injury to use options other than A&E and allow the hospital to focus on those people with serious conditions, who need to be seen urgently.

A&E is only for the most serious and life-threatening cases.  Alternative sources of care for non-critical ailments are pharmacies, NHS 111, Minor Injury Units and GP Out-of-Hours services.

Speaking on behalf of Herefordshire CCG, Dr Ian Roper GP and Board Member said:

"People with life-threatening conditions will always receive the highest priority in A&E.  That means that other people who attend may have extremely long waits.  We would urge people to use the alternatives that are available.  Talking to your lcoal pharmacist or calling NHS 111 is the best option if you are unsure.   They will direct you to the most appropriate care quickly and efficiently."

Pharmacies - expert advice and treatment for minor ailments

Find a local pharmacy here

NHS 111 - dial 111 on the telephone

NHS 111 is the non-emergency number.  It is fast, easy and free.  Call 111 and speak to a highly trained adviser, supported by healthcare professionals.  They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.   NHS 111 is available 24 hours a day, 365 days a year.  Calls are free from landlines and mobile phones.  

You should use the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Local Minor Injury Units and Walk in Centres

  • Ledbury Community Health and Care Centre Minor Injury Unit - open 24 hours a day.
  • Leominster Community Hospital and Ross Community Hospital Minor Injury Units - open from 8.30am to 5.30pm, Monday to Friday only.
  • Kington Health and Social Care Centre Minor Injury Unit - open from 8am to 8pm.
  • Taurus extended hours GP Services at Wargrave House Surgery, St Owen Street, Hereford; The Marches Surgery, Westfield Walk, Leominster; Pendeen Surgery, Kent Avenue, Ross on Wye, which are available from 8am to 8pm on Saturdays and Sundays.  Visit their website here.
  • The Herefordshire Walk-in-Centre, by ASDA, Belmont Road, Hereford which is open 8am to 8pm 365 days a year.

Changes to GP Working Times

As some of you may already know, Dr Conway is reducing her time at the practice from the beginning of October as she will be taking up an additional post at St Michael's Hospice.  However, Dr Wheeler and Dr Flewers will be increasing their working hours to maintain services for our patients.  We are also delighted to announce that Dr Flewers will become a partner at the Practice.

The new timetable for the doctors is detailed below:

Dr CrookMonday and Wednesday
Dr ConwayMonday
Dr HunterMonday, Tuesday morning and Thursday
Dr ReeseMonday, Tuesday, Thursday and Friday
Dr CarpenterTuesday afternoon, Wednesday and Friday
Dr WilkinsWednesday, Thursday and Friday
Dr WheelerTuesday, Wednesday, Thursday and Friday
Dr FlewersMonday, Tuesday morning, Thursday morning and Friday

Please note that Dr Carpenter has taken a leave of absence and will be returning to the Practice at the end of February 2017.   Dr Hannah Wainman and Dr Sara Moran, along with the other GPs at the Practice, will be looking after her patients during this time.

 In December 2016 99% of respondents to the NHS Friends and Family Test stated they were either 'extremely likely' or 'likely' to recommend the Surgery to a friend or a member of their family.

"You are all wonderful here, especially when it comes to appointments for the children." (November 2016)

"You always go out of your way to help people." (November 2016)

"You are a wonderful and helpful surgery.  Just recommended the surgery to friends who are new to the area." (November 2016)

"Wonderful service from lovely reception staff." (November 2016)

"Marvellous service." (November 2016)

"Superb." (November 2016)

"Brilliant service." (November 2016)

"Great, friendly and professional service.  Well done all of you for your hard work." (October 2016)

"I think the new service of seeing a nurse for a minor illness is inspirational." (October 2016)

"It is a great service and you do a good job very efficiently." (October 2016)

"Fantastic job." (October 2016)

"I think the new service of seeing a nurse for a minor illness is inspirational." (October 2016)

"Wonderful service from a lovely bunch of doctors, nurses and reception staff.  Keep up the good work."  (July 2016.) 

"Brilliant service - phoned for appointment at 11:10, seen at 12:10 and prescription collected by 12:20." (July 2016)

"Reception do a wonderful job, everyone is always helpful." (July 2016)

"Such a lovely practice.  Staff are always happy to help.  Keep up the good work." (July 2016)

"Excellent service, could not ask for better." (July 2016)

"Always a professional service from staff.  Lovely surgery." (June 2016)

"Wonderful service, lovely girls on reception. " (June 2016)

"The receptionists are always kind and helpful and caring.  Same as the nurses.  All the GPs are very good, this surgery is an asset to the Ledbury Community." (June 2016)

If you would like to take part in the NHS Friends and Family Test please click here to submit a survey online.

We welcome your feedback - take part in the NHS Friends and Family Test

Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve.  Ultimately, you're helping us to make changes that will ensure we can offer the best possible care. 

Please look out for the following ways of giving feedback:

  • Friends and Family Test - available in the paper format in the Surgery or alternatively complete the survey online by clicking here.  Please click here to see the results of the Friends and Family Test and to read a selection of comments left by our patients about the Surgery.
  • GP Patient Survey - this is a paper survey sent out to a random selection of patients twice a year (July and December).  If you receive a survey please take the time to complete this as it is important for as many responses as possible to be given to gain an accurate picture of the Surgery and the services that we offer.  If you have received a GP Patient Survey you can complete this online by clicking here.
  • NHS Choices Website - visit to leave a comment or feedback about your recent experience of the Surgery. 
  • PPG Suggestion Box - the St Katherines Surgery Patient Participation Group are an important link between the patients of the Surgery and the staff.  If you would like to leave a suggestion for the PPG to consider please use the suggestions box in the PPG corner of the waiting room.
  • Comments and Suggestions section of our website - please use this link to write a comment to be received by Practice staff - add a comment.

Online Prescriptions

Important: We are changing the system for ordering repeat prescriptions. Learn More...

If you register for the Patient Access system you will be able to book and cancel your appointments as well as ordering your prescriptions online.  

If you currently use this website to order your repeat prescriptions you will need to register for this new service.  For more information on Patient Access and how to register click here

Are you eligible for an NHS Vaccination?

The NHS offers the following vaccinations free on the NHS if you match the eligibility criteria.  Click on the links below for more information.

(Site updated 20/01/2017)
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