“St Katherines Surgery offers the highest standard of patient centred healthcare within the resources available.
We work together to provide our patients with a compassionate, holistic and effective service.”
PLEASE NOTE - THE SURGERY FAX MACHINE WILL
NO LONGER BE IN SERVICE FROM 1ST SEPTEMBER 2018
Flu season will soon be upon us. In order to manage the increase in demand for appointments, patients phoning with flu-like symptoms may be triaged by a member of our clinical team. This means someone will phone you back and have a brief chat about your symptoms and any pre-existing conditions such as heart or respiratory problems. They will assess if it is necessary for you to attend the surgery or whether it is best you stay at home.
For patients who are otherwise in good health, self-care is the best way to combat the symptoms of flu. Antibiotics are not necessary and will not make any difference to your recovery. Advice on self-care will be given and there will be no need to attend the surgery.
Those patients with pre-existing heart or respiratory illnesses are at an increased risk of complications of flu and may need to attend the surgery for assessment.
Rapid Access Clinic
We are now running a Rapid Access Clinic to ensure that those patients with urgent medical problems see the right person quickly. The clinics are run by a Doctor and a Primary Care Practitioner.
When you request an urgent on the day appointment the receptionist will ask you the nature of your problem. This is purely so they can direct you to the most appropriate healthcare professional to deal with your ailment.
For more information click here.
Introducing our New Practice Pharmacist
We are pleased to welcome our new Practice Pharmacist Saba Bakathir to our team at St Katherines Surgery, bringing with her a wealth of experience in local community pharmacies and GP surgeries over the last 10 years.
What is a Practice Pharmacist?
- Practice Pharmacists are highly qualified health professionals who specialise in medicines and how they work.
- The new role of a Practice Pharmacist for St Katherines will ensure that your medication needs and questions can be quickly and effectively sorted without waiting for a doctor.
How can the Practice Pharmacist help?
Saba is the first point of contact for any medication queries or concerns you may have. She is available for telephone calls and face to face appointments.
- Saba can help when you need expert advice on your medicines after your condition has been diagnosed.
- She will not give you your medicines; you should collect these from the chemist in the usual way.
What are the sorts of questions the Practice Pharmacist can help with?
- Does a new or over the counter medicine go together with all my other medicines?
- I am worried about side effects...
- My usual medicine is currently unavailable...
- How, when and for how long should I take my medicine?
- Should I stop certain medicines before my operation/procedure?
- I have missed or taken the wrong dose of my medicine, what should I do?
How can I contact the Practice Pharmacist?
Please speak to reception to arrange a phone call or an appointment with Saba.
*** New Information Governance Legislation - General Data Protection Regulations (GDPR)***
The General Data Protection Regulation (GDPR) is a new data privacy law that will be introduced in the UK in May 2018 requiring all organisations to identify changes that need to be made to achieve GDPR compliance in their personal data processing activities. The regulation will put you in control of your personal data, allowing you to choose how (and whether) Practices can use your data. The new regulation will still apply to organisations once the UK leaves the EU in 2019.
As a result, we've published a new privacy notice to make it easier for you to find out how the NHS uses and protects your information.
Adult Privacy Information Leaflet - This explains how we use your information
Children's Privacy Information Leaflet - This explains, in a more child friendly way, how we use your information
DSAR Leaflet - this explains how to apply for a copy of some or all of your medical record.
DSAR Application Form - this needs to be completed if you wish to apply for a copy of some or all of your medical record.
A&E does not mean "anything and everything". Recent surveys reveal that nearly one in five patients in England admit they have misused accident and emergency at some point – and departments are struggling to cope with ever-increasing numbers. The role of A&E is to deal with acute severe illness or injury, but as many as 50% of patients could be managed elsewhere. However, you can hardly blame the public for pitching up, when most people simply don't know what else to do, or where else to go when they or their children are ill. Click here to see the local options?
(Site updated 09/11/2018)