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Welcome to St Katherine's Surgery

mumbabyWe hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.

As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.

Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.


Vacancies

Assistant Practice Manager

Application Pack Introduction Assistant Practice Manager
Job Description Assistant Practice Manager
Person Specification - Assistant Practice Manager

Receptionist 

Application Pack Introduction Receptionist
Job Description Receptionist
Person Specification Reception


Rapid Access Clinic

We are now running a Rapid Access Clinic to ensure that those patients with urgent medical problems see the right person quickly.  The clinics are run by a Doctor and a Nurse.

If you request an urgent or same day appointment the receptions will need you to provide basic details about the nature of your problem so that you can be booked with the most appropriate clinician.  Please do not be offended if they ask, this is at the request of the GP's and will help us to prioritise the patients that need medical care most urgently.  


In March 2017 96% of respondents to the NHS Friends and Family Test stated they were either 'extremely likely' or 'likely' to recommend the Surgery to a friend or a member of their family.

"Wonderful Practice." (January 2017)

"Extremely happy with the service.  Seen very quickly and lovely service." (January 2017)

"Appointment system here is great and the team are excellent." (January 2017)

"Nice reception staff who always look after us even when they are busy." (January 2017)

"Very impressed with the service." (January 2017)

"Easy to get appointments when needed." (January 2017)

"Very efficient." (January 2017)

"All top notch." (December 2016)

"Saw a nurse for a minor illness today, very positive experience and I was given time to discuss my issue.  Excellent service." (December 2016)

"Great surgery." (December 2016)

"Always helpful." (December 2016)

"All do a great job." (December 2016)

"Nice to have a friendly face at the front desk who goes the extra mile." (December 2016)

"Very impressed with the childrens area." (December 2016) 

"Very efficient service provided here today." (December 2016)

"Always lovely, friendly service from the receptionists.  The doctors and nurses are also wonderful." (December 2016)

If you would like to take part in the NHS Friends and Family Test please click here to submit a survey online.


Alternatives to A+E - select the right service for you

Health chiefs across Herefordshire are asking people to consider using alternatives to Accident and Emergency units.  There has been a large increase in demand locally, and health leaders are reminding people suffering from minor illness or injury to use options other than A&E and allow the hospital to focus on those people with serious conditions, who need to be seen urgently.

A&E is only for the most serious and life-threatening cases.  Alternative sources of care for non-critical ailments are pharmacies, NHS 111, Minor Injury Units and GP Out-of-Hours services.

Speaking on behalf of Herefordshire CCG, Dr Ian Roper GP and Board Member said:

"People with life-threatening conditions will always receive the highest priority in A&E.  That means that other people who attend may have extremely long waits.  We would urge people to use the alternatives that are available.  Talking to your lcoal pharmacist or calling NHS 111 is the best option if you are unsure.   They will direct you to the most appropriate care quickly and efficiently."

Pharmacies - expert advice and treatment for minor ailments

Find a local pharmacy here

NHS 111 - dial 111 on the telephone

NHS 111 is the non-emergency number.  It is fast, easy and free.  Call 111 and speak to a highly trained adviser, supported by healthcare professionals.  They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.   NHS 111 is available 24 hours a day, 365 days a year.  Calls are free from landlines and mobile phones.  

You should use the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Local Minor Injury Units and Walk in Centres

  • Ledbury Community Health and Care Centre Minor Injury Unit - open 24 hours a day.
  • Leominster Community Hospital and Ross Community Hospital Minor Injury Units - open from 8.30am to 5.30pm, Monday to Friday only.
  • Kington Health and Social Care Centre Minor Injury Unit - open from 8am to 8pm.
  • Taurus extended hours GP Services at Wargrave House Surgery, St Owen Street, Hereford; The Marches Surgery, Westfield Walk, Leominster; Pendeen Surgery, Kent Avenue, Ross on Wye, which are available from 8am to 8pm on Saturdays and Sundays.  Visit their website here.
  • The Herefordshire Walk-in-Centre, by ASDA, Belmont Road, Hereford which is open 8am to 8pm 365 days a year.


We welcome your feedback - take part in the NHS Friends and Family Test

Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve.  Ultimately, you're helping us to make changes that will ensure we can offer the best possible care. 

Please look out for the following ways of giving feedback:

  • Friends and Family Test - available in the paper format in the Surgery or alternatively complete the survey online by clicking here.  Please click here to see the results of the Friends and Family Test and to read a selection of comments left by our patients about the Surgery.
  • GP Patient Survey - this is a paper survey sent out to a random selection of patients twice a year (July and December).  If you receive a survey please take the time to complete this as it is important for as many responses as possible to be given to gain an accurate picture of the Surgery and the services that we offer.  If you have received a GP Patient Survey you can complete this online by clicking here.
  • NHS Choices Website - visit nhs.uk to leave a comment or feedback about your recent experience of the Surgery. 
  • PPG Suggestion Box - the St Katherines Surgery Patient Participation Group are an important link between the patients of the Surgery and the staff.  If you would like to leave a suggestion for the PPG to consider please use the suggestions box in the PPG corner of the waiting room.
  • Comments and Suggestions section of our website - please use this link to write a comment to be received by Practice staff - add a comment.

Are you eligible for an NHS Vaccination?

The NHS offers the following vaccinations free on the NHS if you match the eligibility criteria.  Click on the links below for more information.

(Site updated 19/05/2017)
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