Times vary daily, please telephone the surgery and a receptionist will advise you.
How to See a Doctor at the Surgery
The surgery opens at 8am every weekday and is now able to offer more appointments later in the evening. For availability please contact the reception team on 01531 633271.
The surgery operates an appointment system that allows you to book up to two weeks in advance with the doctors, depending on availability. Our receptionists are always on hand to advise patients on how to get the most out of the appointment system.
Nursing appointments are available Monday to Friday between 8:30am and 5:50pm.
Doctors appointments are available Monday to Friday morning and evening:
Morning Surgery: 9:00 - 11:00 (Daily)
Afternoon Surgery: 14:00 - 15:00 or 15:40 - 16:30 (depending upon availability)
Evening Surgery:16:20 - 17:50 (Daily)
We hope that this will enable you to get an appointment with the GP of your choice. However, at times of high demand and annual leave, this may not always be possible. We shall always do our best to advise you when the GP you wish to see is next available or to offer you an alternative with another GP.
The days our GPs are consulting are as follows:
|Dr Crook||Mondays and Wednesdays|
|Dr Conway||Mondays, Wednesdays and Thursdays|
|Dr Hunter||Mondays, Tuesday mornings and Thursdays|
|Dr Reese||Mondays, Tuesdays, Thursday mornings and Fridays|
|Dr Carpenter||Tuesday afternoons, Wednesdays and Fridays|
|Dr Wilkins||Mondays, Thursdays and Fridays|
|Dr Wheeler||Tuesdays, Wednesdays and Fridays|
|Dr Flewers||Tuesdays and Fridays|
Please note that from the 1st of October 2016 Dr Conway is reducing her time at the practice as she will taking up an additional post at St Michael's Hospice. However, Dr Wheeler and Dr Flewers will be increasing their working hours at the practice to maintain services for our patients. We are also delighted to announce that Dr Flewers will become a partner at the Practice.
From the 1st of October 2016 the timetable for the doctors is as follows:
|Dr Crook||Monday and Wednesday|
|Dr Hunter||Monday, Tuesday morning and Thursday|
|Dr Reese||Monday, Tuesday, Thursday and Friday|
|Dr Carpenter||Tuesday afternoon, Wednesday and Friday|
|Dr Wilkins||Wednesday, Thursday and Friday|
|Dr Wheeler||Tuesday, Wednesday, Thursday and Friday|
|Dr Flewers||Monday, Tuesday morning, Thursday morning and Friday|
Rapid Access Clinic
We are now running a Rapid Access Clinic to ensure that those patients with urgent medical problems see the right person quickly. The clinics are run by a Doctor and a Nurse. If you request an urgent or same day appointment the receptions will need you to provide basic details about the nature of your problem so that you can be booked with the most appropriate clinician. Please do not be offended if they ask, this is at the request of the GP's and will help us to prioritise the patients that need medical care most urgently.
Launch of New Appointment System - January 2016
On the 4th of January 2016 we launched our new appointment system. This new system is a result of the feedback that you provided to us through the NHS Friends and Family Test which we have been running since December 2014.
Our appointments will now be categorised as follows:
RED: these are for urgent medical problems for which you need to see a GP that day. You are not likely to have a choice about which GP you see. These appointments are not available online through Patient Access so you will need to telephone 01531 633271 at 8am if you have an urgent medical problem.
AMBER: these are for problems which have not improved after appropriate self-management, for which you need to see a GP within a few days. You are likely to have a little more choice about who you see. Depending upon availability these appointments are available online through Patient Access and also by telephoning reception on 01531 633271.
GREEN: these are for routine problems for which you need to see a GP within a few weeks. You are likely to have more choice about who you see. Depending upon availability these appointments are available online through Patient Access and also by telephoning reception on 01531 633271.
It is important for us to mention that there is no increase in the number of GP appointments, unfortunately we just do not have the resources to do this. This new system has been built as a result of patient feedback via the NHS Friends and Family Test.
Please help us by booking the type of appointment that you need so that we can ensure that we are always able to provide appointments and timely medical care to those patients with more acute illnesses or urgent medical problems.
If your problem is not acute or urgent please ask for a routine green appointment.
N.B. The receptionists may need to ask you about the nature of your problem if you state that your need is urgent. They have been asked to do so by the GPs.
Pharmacy First - Minor Ailments Scheme
If you or your family are suffering with one of the conditions listed below, then you do not need to wait to see the doctor or visit an emergency service. You can get advice from the community pharmacist under the Minor Ailments Scheme.
- allergies/hay fever
- conjunctivitis (sticky eye)
- eczema/contact dermatitis
- insect bites/stings
- athlete's foot
- indigestion or heartburn
- skin rashes or itches
- vaginal thrush
If you do not normally pay for prescriptions, the pharmacist will be able to prescribe medicines to treat these conditions free of charge. You are eligible if:
- you are registered with a Herefordshire GP practice, and
- you are suffering from one of the conditions listed above.
Children and babies can also be treated under the scheme if a responsible adult is present.
Click on the link below to find out which community pharmacies in Herefordshire are able to provide this service.
NHS Minor Ailment Schemes Participating Herefordshire Pharmacies
Taurus Healthcare - see a GP at evenings and weekends!
If you would like more information about how to see a GP at the weekend please click here to learn about the services offered at Taurus Healthcare.
What to do if you have more than one problem to discuss with the GP or Nurse?
If you have more than one medical problem that you would like to discuss with a doctor or nurse please make this known when you book your appointment. This will mean that we are able to book you a 'double' appointment, 20 minutes, to ensure that you have enough time to talk through everything that you would like to.
How to See a Nurse at the Surgery
Appointments with the nursing team can be booked up to 4 weeks in advance. Each appointment is 10 minutes, however some tests and procedures take a little longer, therefore please tell the receptionist what the appointment is for so enough time can be allocated.
If you have an appointment booked that you no longer need, please contact the surgery to cancel it. We are often able to fill cancelled appointments at short notice.
Booking an Interpreter
If you are a non-english speaker and require a translator present at your consultation with the nurse or doctor this can be arranged for you in reception. Please click here for more information.
Keep it or cancel it, don't waste it!
Missed appointments cost the NHS millions every year.
- More than 40,000 Herefordshire patients failed to attend their hospital and GP outpatient appointments last year.
- Costing approximately £2.5m of taxpayers money.
If you cannot make your appointment please let us know, so that we can offer the appointment to another patient. Thank you.