St Katherine's SurgeryMarket StreetLedburyHerefordshire, HR8 2AQTel: 01531 633271
Times vary daily, please telephone the surgery and a receptionist will advise you.
The surgery opens at 8am every weekday and is now able to offer more appointments later in the evening. For availability please contact the reception team on 01531 633271.
The surgery operates an appointment system that allows you to book up to two weeks in advance with the doctors, depending on availability. Our receptionists are always on hand to advise patients on how to get the most out of the appointment system.
Nursing appointments are available Monday to Friday between 8:30am and 5:50pm.
Doctors appointments are available Monday to Friday morning and evening:Morning Surgery: 9:00 - 11:00 (Daily)Afternoon Surgery: 14:00 - 15:00 or 15:40 - 16:30 (depending upon availability)Evening Surgery:16:20 - 17:50 (Daily)
We hope that this will enable you to get an appointment with the GP of your choice. However, at times of high demand and annual leave, this may not always be possible. We shall always do our best to advise you when the GP you wish to see is next available or to offer you an alternative with another GP.
Please note that from the 1st of October 2016 Dr Conway is reducing her time at the practice as she will taking up an additional post at St Michael's Hospice. However, Dr Wheeler and Dr Flewers will be increasing their working hours at the practice to maintain services for our patients. We are also delighted to announce that Dr Flewers will become a partner at the Practice.
We are now running a Rapid Access Clinic to ensure that those patients with urgent medical problems see the right person quickly. The clinics are run by a Doctor and a Nurse. If you request an urgent or same day appointment the receptions will need you to provide basic details about the nature of your problem so that you can be booked with the most appropriate clinician. Please do not be offended if they ask, this is at the request of the GP's and will help us to prioritise the patients that need medical care most urgently.
On the 4th of January 2016 we launched our new appointment system. This new system is a result of the feedback that you provided to us through the NHS Friends and Family Test which we have been running since December 2014.
Our appointments will now be categorised as follows:
RED: these are for urgent medical problems for which you need to see a GP that day. You are not likely to have a choice about which GP you see. These appointments are not available online through Patient Access so you will need to telephone 01531 633271 at 8am if you have an urgent medical problem.
AMBER: these are for problems which have not improved after appropriate self-management, for which you need to see a GP within a few days. You are likely to have a little more choice about who you see. Depending upon availability these appointments are available online through Patient Access and also by telephoning reception on 01531 633271.
GREEN: these are for routine problems for which you need to see a GP within a few weeks. You are likely to have more choice about who you see. Depending upon availability these appointments are available online through Patient Access and also by telephoning reception on 01531 633271.
It is important for us to mention that there is no increase in the number of GP appointments, unfortunately we just do not have the resources to do this. This new system has been built as a result of patient feedback via the NHS Friends and Family Test.
Please help us by booking the type of appointment that you need so that we can ensure that we are always able to provide appointments and timely medical care to those patients with more acute illnesses or urgent medical problems.
If your problem is not acute or urgent please ask for a routine green appointment.
N.B. The receptionists may need to ask you about the nature of your problem if you state that your need is urgent. They have been asked to do so by the GPs.
If you or your family are suffering with one of the conditions listed below, then you do not need to wait to see the doctor or visit an emergency service. You can get advice from the community pharmacist under the Minor Ailments Scheme.
If you do not normally pay for prescriptions, the pharmacist will be able to prescribe medicines to treat these conditions free of charge. You are eligible if:
Children and babies can also be treated under the scheme if a responsible adult is present.
Click on the link below to find out which community pharmacies in Herefordshire are able to provide this service.
NHS Minor Ailment Schemes Participating Herefordshire Pharmacies
If you would like more information about how to see a GP at the weekend please click here to learn about the services offered at Taurus Healthcare.
If you have more than one medical problem that you would like to discuss with a doctor or nurse please make this known when you book your appointment. This will mean that we are able to book you a 'double' appointment, 20 minutes, to ensure that you have enough time to talk through everything that you would like to.
Appointments with the nursing team can be booked up to 4 weeks in advance. Each appointment is 10 minutes, however some tests and procedures take a little longer, therefore please tell the receptionist what the appointment is for so enough time can be allocated.
If you have an appointment booked that you no longer need, please contact the surgery to cancel it. We are often able to fill cancelled appointments at short notice.
If you are a non-english speaker and require a translator present at your consultation with the nurse or doctor this can be arranged for you in reception. Please click here for more information.
Missed appointments cost the NHS millions every year.
If you cannot make your appointment please let us know, so that we can offer the appointment to another patient. Thank you.
If you are too ill to attend the surgery a doctor can see you at home. Please telephone the surgery on 01531 633271 before 11am if possible. The On Call Doctor may speak to you to plan the best way of dealing with the problem.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
If you feel that your problem can be dealt with over the telephone, the doctor will be happy to speak to you. Telephone the surgery and the receptionist will advise you when the doctor is likely to be available.
If your problem is medically urgent, the receptionist will be able to contact the on call doctor for advice. Please note our phone numbers are withheld when phoning out.
If you are unable to attend an appointment that you have booked please do contact the surgery to cancel it. We are often able to rebook appointments at very short notice for other patients who need to see the doctor or nurse.
Taurus Healthcare Ltd is a company that has been set up by the GPs in Herefordshire to provide additional medical services to patients. Taurus were successful with their bid for the Prime Minister's Challenge Fund and there are now 3 Primary Care Hubs open in the County that provide GP and Practice Nursing services to all Herefordshire patients during the evenings and weekends.
This means that all Herefordshire patients have access to a Primary Care Service offering both GP and Nurse appointments 7 days a week between 8am and 8pm!
The hubs are staffed by local GPs and Nurses who will, with your permission, be able to access your medical records, thereby offering you continuity of care.
To make an appointment to see either a GP or Nurse at one of the hubs you need to telephone reception here at St Katherines Surgery. The receptionists will then check the availability at the hubs and book your appointment for you. This is not a walk-in-service, it is by appointment only so please do not travel to one of the hubs without making an appointment first. For more information please visit the Taurus Healthcare website or ask one of our receptionists at St Katherines Surgery.
If you need to make an appointment at one of the Taurus Healthcare hubs but St Katherines Surgery are closed, please phone NHS 111 and ask for an appointment at one of the Taurus hubs, they will then be able to organise this for you.
The hub locations are Ross-on-Wye, Leominster and Hereford.
Hereford Hub: Wargrave House Surgery. 6pm to 8pm Monday - Friday and 8am to 8pm during weekends and bank holidays.
Leominster Hub: The Marches Surgery. 8am to 12pm Saturday, Sunday and Bank Holidays.
Ross-On-Wye Hub: Pendeen Surgery. 8am to 12pm Saturday, Sunday and Bank Holidays.
We are very please to be able to offer our patients this service in Herefordshire as an addition to the existing Out of Hours Services as listed below.
If you need to cancel an appointment that you have booked with Taurus Healthcare please telephone 0800 121 7221. This telephone line is manned between 17:30 - 20:00 Mon - Fri and 8am - 8pm at weekends and bank holidays.
Friday 14th AprilHereford 8am - 8pmRoss 8am - 12 noonLeominster 8am - 12 noon
Saturday 15th AprilHereford 8am - 8pmRoss 8am - 12 noonLeominster 8am - 12 noon
Sunday 16th AprilHereford 8am - 8pmRoss 8am - 12 noonLeominster 8am - 12 noon
Monday 17th AprilHereford 8am - 8pmRoss 8am - 12 noonLeominster 8am - 12 noon
Hereford GP Access CentreThe GP Access Centre is based beside the ASDA store in Hereford. The GP Access Centre offers a walk in clinic between 8am and 8pm for 365 days of the year. There is no need to make an appointment.Tel: 0330 1239309 Web: www.herefordshiregpaccesscentre.nhs.uk
NHS 111Please phone NHS 111 if you need medical advice but it is not a 999 emergency. Calls are free and the telephone lines are avaialble 24 horus a day 365 days a year. Please phone NHS 111 if the Surgery is closed and you would like to book into one of the Taurus Healthcare GP Hubs.Tel: 111Web: http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx
Minor Injuries (MIU)We have a Minor Injuries Unit at Ledbury Community Health and Care Centre and there is now one in Malvern Community Hospital too. The MIU in Ledbury is open 24 hours a day 365 days a year and can provide urgent treatment for cuts, sprains, burns and the like. Tel: 01531 632488Address: Ledbury Community Health and Care Centre, Market Street, Ledbury, HR8 2AQWeb: http://www.shaw.co.uk/care-homes/ledbury-intermediate-care-unit-ledbury/
Accident and Emergency (A+E)If you need urgent treatment for a problem that is not life threatening, such as a broken bone, visit your A+E department at Hereford County Hospital or Worcestershire Royal Hospital. Tel Hereford Hospital: 01432 355444Address: The County Hospital, Stonebow Road, Hereford, HR1 2BN
Phone 999Only phone 999 for a life threatening medical problem such as a loss of consciousness, bleeding that will not stop, persistent severe chest pain, breathing difficulties, signs of a stroke etc.Tel: 999 for life threatening emergencies only
For more information about choosing the right service for your needs please visit the Choose Well Westmidlands website here.
Remember - Pharmacists are an important resource for advice.You can visit a pharmacy without an appointment for advice and guidance on minor illness, injuries, allergies, bites, stings, medicinal advice, coughs, colds and much more!
Community Pharmacy Emergency Hormonal Contraception (EHC)EHC is available free of charge from a variety of community pharmacies across the county. However, not all of the pharmacies listed may have a pharmacist on duty at the time you require it. Please phone the pharmacy in advance to check that there is a pharmacist available to supply EHC free of charge. EHC can also be obtained from a variety of other venues across Herefordshire such as your GP, Herefordshire GP Access Centre or the integrated sexual health clinic (iSH).
Please click the link below for further information on Herefordshire pharmacies.
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