Your Practice Needs You!
In these difficult times for the NHS we have to be able to show the quality of care that we provide. Your opinions are vital in giving a complete picture.
We take your feedback seriously and use it to try and improve the service that we provide for our patients.
If you have had a good experience at the Surgery please use the following ways of giving feedback
Friends and Family Test - available in the paper format in the Surgery or alternatively complete the survey online by clicking here. Please click here to see the results of the Friends and Family Test or to complete a test please click here
PPG Suggestion Box - the St Katherines Surgery Patient Participation Group are an important link between the patients of the Surgery and the staff. If you would like to leave a suggestion for the PPG to consider please use the suggestions box in the PPG corner of the waiting room. For more information about the PPG please click here
Comments and Suggestions section of our website - please use this link to write a comment to be received by Practice staff - add a comment.
This is your surgery. Please help us maintain the services that we provide you by giving positive feedback when you have a good experience.
If you receive a GP Survey you have been randomly selected from all of our patients. The random selection happens twice a year and you will only be sent a survey if you are selected. The survey can look like junk mail but it is important that as many people as possible complete these.
Please don't take offence...
It is Practice policy to triage calls to ensure that problems are dealt with in a timely fashion by the appropriate person. If you ask for an appointment on the same day as you call, on the instructions of the GP, the Receptionist will always ask you to provide simple details about why you need to speak to a doctor. This is so that you can be directed to the right person to answer your query quickly.
The GPs will prioritise phone calls based on the reason that has been given by the patient. If you do not provide a reason for your call it will be graded as the lowest priority and you therefore may not receive a call back on the same day as your request.
Did you know that you can register for ‘online’ Services through the Patient Access website? The Patient Access website allows you to:
- Order your repeat prescriptions online and check when they have been issued
- Book and/or cancel your appointments
- Update your contact details
- View a basic section of your medical record – medications and allergies and adverse reactions.
To register, please visit Reception with photographic ID (passport or driving licence). The receptionist will then provide you with a registration letter to complete the process.
Repeat prescriptions can be ordered online via the Patient Access website, for more information please ask at Reception about signing up for online services. You can also complete the slip that you are given at the pharmacy when you collect your medication. This slip can be brought into Reception, posted in the post box by our front door, or posted to us - although you must, please, include a stamped addressed envelope for us to return the issued prescription to you.
Please note that we do not take prescription requests over the phone. This is Practice policy and is under the instruction of the GPs for safety reasons. We take all possible measures to reduce the risk of prescription errors and studies have proven that taking prescription requests over the phone is a common cause of mistakes.
Why it is important to check your medicines from the pharmacy...
The cost to the NHS of unused medications is vast and it is important for patients to realise that any medications returned to the pharmacy cannot be reused, even if the packet has not been opened. As soon as the medication is dispensed to you it belongs to you and cannot be given to another patient. Pharmacists advise that you should check your medication/s before leaving their premises. If you discover that they are incorrect, they can immediately be handed back over the counter - and therefore do not become 'wasted medication'.
So please check your drugs before leaving the pharmacy. Remember that none can be re-used if they have left the premises and if you wait until you arrive home to check the contents of your pharmacy bag it is already too late!
N.B. If you have medicines at home which you no longer use, please return them to the pharmacy. This is the only safe and secure way for you to dispose of them. You should not put unused medications into the bin and you should never pass them on to anyone else to use.
Text Messaging Service
We have recently introduced a text messaging service for our patients. We kindly as that you make sure that we have your up to date mobile telephone number. When you contact the Practice you may find that you are asked to confirm your mobile telephone number for this reason.
If you do not wish to be sent information by text message you can opt out of this service by speaking to one of our Receptionists who will then update your record accordingly.
PPG Annual Report
We have just published the annual report for 2016/17 for our Patient Participation Group. This includes information about the activities undertaken by the group in the last year and about their planned activities for the coming year.
Download a copy of the report here.
PPG Membership From the Chairman
We have recently reviewed the PPG Constitution and brought it up-to-date. You will find a copy on the Patient Participation Tab on this website. We still wish to recruit new members onto the PPG Committee. We welcome all, but are particularly keen to hear from people under the age of 60. If you are interested and want to find out more, please pass your contact details to the Receptionist at the Surgery and/or ask for a copy of our information leaflet and application form and we will get in touch with you.
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