Your Practice Needs You!
In these difficult times for the NHS we have to be able to show the quality of care that we provide. Your opinions are vital in giving a complete picture.
We take your feedback seriously and use it to try and improve the service that we provide for our patients.
If you have had a good experience at the Surgery please use the following ways of giving feedback
Friends and Family Test - available in the paper format in the Surgery or alternatively complete the survey online by clicking here. Please click here to see the results of the Friends and Family Test or to complete a test please click here
PPG Suggestion Box - the St Katherines Surgery Patient Participation Group are an important link between the patients of the Surgery and the staff. If you would like to leave a suggestion for the PPG to consider please use the suggestions box in the PPG corner of the waiting room. For more information about the PPG please click here
Comments and Suggestions section of our website - please use this link to write a comment to be received by Practice staff.
This is your surgery. Please help us maintain the services that we provide you by giving positive feedback when you have a good experience.
If you receive a GP Survey you have been randomly selected from all of our patients. The random selection happens twice a year and you will only be sent a survey if you are selected. The survey can look like junk mail but it is important that as many people as possible complete these.
Please don't take offence...
It is practice policy for our Patient Service Advisors to ask for brief details when you ask to book an appointment. This is so you can be directed to the most appropriate person or service who is best placed to deal with your problem such as the Primary Care Practitioner, Pharmacist or Physiotherapist - not all problems need to be assessed by a doctor.
Likewise, when you request a phone call from the GP, the Patient Service Advisors will as for some details. The GPs will prioritise phone calls based on the reason that has been given by the patient. If you do not provide a reason for your call it will be graded as the lowest priority and you therefore may not receive a call back on the same day as your request.
Text Messaging Service
We have recently introduced a text messaging service for our patients. We kindly as that you make sure that we have your up to date mobile telephone number. When you contact the Practice you may find that you are asked to confirm your mobile telephone number for this reason.
If you do not wish to be sent information by text message you can opt out of this service by speaking to one of our Receptionists who will then update your record accordingly.