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pad_and_penSuggestions & Complaints

We operate a complaint procedure as part of the NHS system. The Senior Partner and the Practice Manager administer it and details can be obtained from any staff member.

We welcome comments and feedback on our service either by letter, through the comments function which can be found on the 'Contact Us' section of the website, via the NHS Friends and Family Test, or through our PPG.  Occasionally we may also ask for patient feedback via questionnaires.

Please click here to view a copy of the St Katherines Surgery complaints procedure.

Please note that we are only able to take complaints that relate directly to St. Katherine's Surgery.  If you have a complaint concerning another organisation or service please contact them directly:

Primecare (out of hours)                        01432 373662

Boots Chemist                                     01531 632687

Day-Lewis Pharmacy                            01531 632693

Hereford County Hospital                       01432 355444

Ledbury Community Hospital                 01531 632488

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