Suggestions & Complaints
We operate a complaint procedure as part of the NHS system. The Senior Partner and the Practice Manager administer it and details can be obtained from any staff member.
We welcome comments and feedback on our service either by letter, through the comments function which can be found on the 'Contact Us' section of the website, via the NHS Friends and Family Test, or through our PPG. Occasionally we may also ask for patient feedback via questionnaires.
Please click here to view a copy of the St Katherines Surgery complaints procedure.
Please note that we are only able to take complaints that relate directly to St. Katherine's Surgery. If you have a complaint concerning another organisation or service please contact them directly:
Primecare (out of hours) 01432 373662
Boots Chemist 01531 632687
Day-Lewis Pharmacy 01531 632693
Hereford County Hospital 01432 355444
Ledbury Community Hospital 01531 632488