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Sharing records to improve patient care in Herefordshire

Herefordshire patients will soon benefit from an improved digital sharing system called Herefordshire One Record

This will enable sharing of patient records between GPs and other health care professionals in the county to ensure patients get the best possible treatment when needed.

Patient information is often only available within a single organisation. Herefordshire One Record will allow health care professionals in multiple organisations in Herefordshire to view patient records.

The following organisations will soon have access to the electronic systems to share information:

  • Herefordshire GP Practices
  • Wye Valley NHS Trust
  • St Michael’s Hospice
  • Taurus Healthcare (for extended and out-of-hours GP services)

In addition, 2gether NHS Foundation Trust will also have access to view the records shared by the above organisations.

Dr Ian Roper, NHS Herefordshire CCG GP Lead said: “Improving the care of patients is always going to be at the forefront of any healthcare professional’s mind. Herefordshire One Record will enable staff of these organisations to access up-to-date records that are held by the other organisations.

“It means that medical staff involved in patient care (whether they are a GP, Practice Nurse, District Nurse or a Consultant at the hospital) can make more informed choices about the care and medical treatment needed by a patient.

“It also means that patients won’t need to explain their medical history or conditions each time they see a different health care professional.

“Herefordshire One Record will save time and could potentially be life-saving in some circumstances.”

Jane Ives, Managing Director for Wye Valley NHS Trust said: “Sharing data is essential if we are to provide the very best care to patients we can.

“Better information means better patient care. Herefordshire is working towards a vision of safer, secure and more efficient care and Herefordshire One Record will be a key enabler for this.

“Through this new digital system the quality of patient care will be improved through not only the better coordination but reducing the time spent updating health records on different systems by clinical teams and having to request information from other health care providers. 

“It will assist with patient information being available in the right place at the right time. We also hope this will reduce admissions and readmissions and decrease duplicate testing. It will help our healthcare services in Herefordshire working in the most efficient ways possible.

Herefordshire One Record is part of a wider Herefordshire and Worcestershire Sustainability and Transformation Partnership (STP) digital strategy which aims to maximise and improve the way the NHS uses digital technology to enhance patient care as outlined in the NHS Long Term Plan. The Herefordshire One Record initiative is part of a longer term Herefordshire & Worcestershire programme to improve how information can be shared across care settings, the primary element of this stage of the One Herefordshire project has been to roll-out an Electronic Patient Record System (EMIS) across Community teams, and making it possible to view primary and community care records in A&E.

Herefordshire One Record will roll out starting in Mid-September. For more information visit

Herefordshire One Record - Frequently Asked Questions


Please don't take offence...


It is practice policy for our Patient Service Advisors to ask for brief details when you ask to book an appointment.  This is so you can be directed to the most appropriate person or service who is best placed to deal with your problem such as the Primary Care Practitioner, Pharmacist or Physiotherapist - not all problems need to be assessed by a doctor.


Likewise, when you request a phone call from the GP, the Patient Service Advisors will as for some details.  The GPs will prioritise phone calls based on the reason that has been given by the patient.  If you do not provide a reason for your call it will be graded as the lowest priority and you therefore may not receive a call back on the same day as your request.


Text Messaging Service


We have recently introduced a text messaging service for our patients.  We kindly as that you make sure that we have your up to date mobile telephone number.  When you contact the Practice you may find that you are asked to confirm your mobile telephone number for this reason.  


If you do not wish to be sent information by text message you can opt out of this service by speaking to one of our Receptionists who will then update your record accordingly.

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