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Cancelling Appointments


If you are unable to attend an appointment that you have booked please do contact the surgery to cancel it.  We are often able to rebook appointments at very short notice for other patients who need to see the doctor or nurse. 


Keep it or cancel it, please don't waste it!


GP leaders estimate that over 10m appointments are lost each year across England because patients do not attend (DNA).


  • St Katherines DNA rates are currently at around 5% (UK average is approximately 5% also)


  • This means that 1 in every 20 patients are not turning up for their GP or Nurses appointments


  • Each missed appointment cost the NHS money - Current estimates suggest that nationally over £300m are lost in patient DNAs alone.

  • You can respond CANCEL to your reminder text, which will cancel your appointment automatically in our system.


If you cannot make your appointment please let us know, so that we can offer the appointment to another patient. Thank you.

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