What we have done lately and what we are planning
Ledbury Community Day
The St Katherines Surgery Patient Participation Group was one of the many local groups that took part in the town Community Day which luckily coincided with National Patient Participation Week. Our stand was in St Katherine's Hall (appropriately!) and with a display that explained what a PPG is, and does, and 'mug shots' of all the staff and their roles at the Surgery. We also had lots of leaflets and information about how to join the PPG, the NHS Friends and Family Test, Herefordshire Healthwatch, and our Virtual Forum.
We have now taken editorial control of the practice newsletter and will be working closely with Jessica Williams, Assistant Practice Manager, to publish an edition every 3 months with information that will keep you up to date on any news from the Surgery and its' staff.
Challenging the Results and Methodology of the GP Patient Survey with Ipsos Mori
The PPG were very unhappy to see the results of the GP Patient Survey released in December 2014 and do not feel that they represent the practice that we know and the services that are offered in Ledbury by St Katherines Surgery. We felt it important to challenge this and have therefore written to NHS England to ask them to clarify and justify the methodology that has been used. We would encourage patients to use every other method of providing feedback to the Surgery, particularly through the NHS Choices website and the NHS Friends and Family Test (which can be completed online by clicking here.)
Review of Urgent Care Services by Herefordshire CCG
We took an active part in the review of urgent care services in Herefordshire and worked closely with the CCG during their consultation period. If you would like to see more information about this please visit the CCG website.