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St Katherines Surgery, Market Street, Ledbury, Herefordshire, HR8 2AQTel: 01531 633271
St Katherine's Patient Participation Group (PPG) is a group of volunteers who are ordinary registered patients of the Practice meeting together with members of the clinical and practice staff. Our particular interest is the services the Practice offers and how these could be improved and made more accessible to the practice population. This also ensures that we as a patient group help improve the local community's health and make sure the patient's experience is as good as it can be. Equally, a good PPG ensures the Practice remains accountable and responsive to all of its patients' needs.
The PPG is managed by a small group of volunteers who are registered patients of the Practice who meet approximately every two months with staff representatives. The group provides a sounding board for the surgery and helps to canvass opinions about the way services are managed at St Katherines Surgery. They also get ideas from other patients about the development of future services at the Practice and assist in the various activities such as information events for patients and health campaigns.
We have recently published the PPG Annual Report for 2016/17. If you would like to read the annual report please click here.
Membership of the PPG is open to any registered patient of St Katherines Surgery. If you are interested in joining the PPG please either complete a contact form available on the 'Contact Us' tab above, speak to the receptionist at the Surgery or contact Jessica Williams (Assistant Practice Manager).
We appreciate that it is not always easy to attend meetings or you may not wish to join the committee so we have 'virtual' PPG which we contact by email to inform them about new developments, changes to services and to canvass their opinion. If you would like to join the online Patient Group please contact us at firstname.lastname@example.org (please note that this email address is not to a secure account and will go directly to the PPG Chair and not via the surgery) providing us with your full name or complete the contact form available under the 'Contact Us' tab above or complete one of the PPG forms at the surgery.
The PPG is interested in recruiting members from all sections of the patient community and we are particularly keen to improve representation from younger people, parents of young children and people of working age.
Simple Guide to the NHS
PPGs provide the patient perspective by:
1. Conducting patient surveys or collecting feedback in the waiting room.
2. Advising the practice and patients of new systems and treatments.
3. Sharing good practice by networking with other PPGs.
4. Sitting on recruitment panels for new staff, including GP's.
5. Lobbying to improve a whole range of health services.
PPGs promote health matters by:
6. Organising presentations on important health needs.
7. Producing a directory of self-care support groups.
8. Running courses within the surgery on health topics.
9. Raising awareness of key public health messages.
10. Running volunteer support services.
PPGs improve communications by:
11. Distrubting regular newsletters.
12. Building two-way relationships between patients and the practice.
13. Promoting awareness of and access to local health services.
14. Developing a patient library or information resource centre.
15. Improving the practice leaflets and website.
PPGs influence the development of services by:
16. Advising on the development of new or existing practice premises.
17. Representing patient views on the purchase of health services.
18. Co-ordinating with other PPGs to improve wider healthcare delivery.
19. Bidding with the practice to provide new services.
20. Fundrasing to provide services not covered by the NHS.
Or, to summarise in 21 words PPGs:
21. Make stronger the relationship between patients and their practices, which is critical to the provision of modern, high-quality general practice.
The St Katherines Surgery Patient Participation Group was one of the many local groups that took part in the town Community Day which luckily coincided with National Patient Participation Week. Our stand was in St Katherine's Hall (appropriately!) and with a display that explained what a PPG is, and does, and 'mug shots' of all the staff and their roles at the Surgery. We also had lots of leaflets and information about how to join the PPG, the NHS Friends and Family Test, Herefordshire Healthwatch, and our Virtual Forum.
We have now taken editorial control of the practice newsletter and will be working closely with Jessica Williams, Assistant Practice Manager, to publish an edition every 3 months with information that will keep you up to date on any news from the Surgery and its' staff.
The PPG were very unhappy to see the results of the GP Patient Survey released in December 2014 and do not feel that they represent the practice that we know and the services that are offered in Ledbury by St Katherines Surgery. We felt it important to challenge this and have therefore written to NHS England to ask them to clarify and justify the methodology that has been used. We would encourage patients to use every other method of providing feedback to the Surgery, particularly through the NHS Choices website and the NHS Friends and Family Test (which can be completed online by clicking here.)
We took an active part in the review of urgent care services in Herefordshire and worked closely with the CCG during their consultation period. If you would like to see more information about this please visit the CCG website.
We are members of the National Association of Patient Participation (NAPP). NAPP aims to help individual Patient Groups by providing useful information and by enabling links between groups so that we can learn from each other.
Here are some recent electronic newsletters, published every month from NAPP.
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Ebulletin April 2016
EBulletin May 2016
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Ebulletin November 2016
Ebulletin December 2016
Ebulletin January 2017
EBulletin February 2017
EBulletin March 2017
PPG Terms of Reference and Confidentiality Agreement
This document contains a list of NHS Acronyms and there meanings.
Glossary of NHS Acronyms
Minutes of Meeting Held 21.03.17
Annual PPG Report 2016.17
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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